“The customer’s perception is your reality.” –Kate Zabriskie
Customer service is at the core of every business. Whether you deal with clients on a day-to-day basis or run a company with 500 employees, your success relies heavily on the customer service experience.
We discussed all of this in my webinar, How to Make 2016 the Year of the Customer.
We had a live discussion on internal and external customer service in the ever-changing marketplace. Key discussion points included:
The Importance of Internal Customer Service
Tools & Tips: How to Provide Exceptional Customer Service
2016 Customer Service Trends
Who should attend: consultants, business development, department managers, executives, call hosts, call participants, IT Managers and Directors, Telecom Managers and Analysts, Administrative staff, Office Managers, Event Planners.
If you have a question or would like to lend your expertise about this topic, please leave us a comment below or contact Brad Volin via email: bvolin(@)adigo(dot)com.
Well-executed, project management meetings help ensure the project’s risks are known and addressed, schedule and costs are being controlled,.