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Recorded Webinar: How to Make 2016 the Year of the Customer


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“The customer’s perception is your reality.” –Kate Zabriskie

Customer service is at the core of every business. Whether you deal with clients on a day-to-day basis or run a company with 500 employees, your success relies heavily on the customer service experience.

We discussed all of this in my webinar, How to Make 2016 the Year of the Customer.

Download a copy of the slides.

We had a live discussion on internal and external customer service in the ever-changing marketplace. Key discussion points included:    

  • The Importance of Internal Customer Service

  • Tools & Tips:  How to Provide Exceptional Customer Service

  • 2016 Customer Service Trends

Who should attend: consultants, business development, department managers, executives, call hosts, call participants, IT Managers and Directors, Telecom Managers and Analysts, Administrative staff, Office Managers, Event Planners.

If you have a question or would like to lend your expertise about this topic, please leave us a comment below or contact Brad Volin via email: bvolin(@)adigo(dot)com.

 

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Meet the author...

Brad VolinBrad Volin heads up the Sales and Marketing department, and is excited about expanding the company internet presence, especially into social media. Brad has a BS in Mechanical Engineering from  M.I.T. and an MBA from Harvard Business School. Brad has been in the conferencing industry for more than 10 years.

 

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